After 35 years of working in the finance industry, I was forced through redundancy into making a career change. So in early 2020, I set up an online agency specifically to help small local businesses improve their client reach and profitability. 

I don't consider myself your usual online consultant. I am just a normal guy who doesn't rely on confusing business language or fancy presentations to win (baffle!) clients. I guarantee I won't push the hard sell as that's definitely not my style. If a client is interested in pursuing a new idea all good, but if not we both move on.  

First and foremost my approach with clients is to strike up a working relationship which will be jointly beneficial over the long-term. The next step is to spend quality time talking to the clients to ensure I properly understand their business and to identify any known problem areas. Finally we then jointly agree on the resulting action plan and any associated priorities they may have.

I believe that honesty and transparency are crucial to the success of a relationship. For example, if I can't personally answer a question raised by a client, I will be the first to put my hand up to let them know that I will be reaching out to my wider network for a solution. Whilst clearly fairly new to this game, I am fully supported by a senior team of internet business experts who are on hand to offer assistance as required.   

My work approach is very simple. I commit to giving clients the required attention and focus to ensure any agreed deliveries are achieved in a timely manner.